Returns & Refunds

At Haunt Home Ltd. We want all our customers to be happy with all purchases.However, we understand that on occasions you may wish to return items, please read the following information carefully: Check your purchase fully on receipt.
Transit damage must be reported within 48 hours of delivery. All items and parts of items must be checked with courier for any damage upon delivery prior to assembly (where applicable). If you change your mind for any reason and you wish to return your purchase you must notify us within 48 hours in writing by email or call 020 3302 8890. Items we don’t normally carry in store and is specially ordered from our supplier may only be returned for credit or equitable exchange if the item is damaged or defective.
Unwanted non-bespoke items must be returned in its original form & fully resalable condition, which includes being in the original, unmarked and undamaged packaging. All products must be returned in their original packaging for a full refund or replacement. Failure to do so may result in a compensation charge for any damages that occur in transit. Items must not have been used or assembled in any way. Haunt Home Ltd. retains the right to refuse a refund on any item not deemed to be resalable. Returns cannot be accepted once the assembly process has begun.

Please contact Haunt Home Ltd. for further information regarding the return of purchased items.